Virtual Assistant Skye
Meet Skye, the Wings Virtual Assistant.
Meet Skye.
Our Virtual Assistant Skye helps thousands of members answering questions on our digital platforms. Over the phone, Skye can also handle many of your most common transactions, such as checking your balance, moving money, or looking up account details. Skye is available 24/7, even on holidays. If you need human assistance, Skye will quickly transfer you to the right person or department during business hours.
Reasons to love Skye.
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Conversation Topics
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Availability
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Faster Service
Ask Skye a question.
Chat with Skye.
Skye is available from within all your favorite Wings tools! You can chat with Skye on our website, in the Wings mobile app, or with SMS text messages (1 (800) 692-2274).
Skye can answer your questions, link you to account information, and even provide video tutorials!
If you need something too complicated for Skye to help with, Skye will smartly connect you with the proper agent during normal business hours.
Give Skye a call.
Welcome to a more modern version of phone banking, have a conversation with Skye!
Just ask a question and you'll soon find Skye is able to do account transactions or look up account information - no need to listen to an entire phone menu. For example, you can say, "Transfer $100 from my Savings account to my Checking account" and Skye will handle it!
If you need that human touch, Skye will smartly transfer you to the right department or agent during normal business hours to help.
Frequently asked questions.
Is Skye secure to use?
Can I speak to a human?
What if I need to speak with a specific person or department when I call?
What can Skye help me with over the phone?
See Skye in action.
Simply type or say what you need! Skye is completely interactive. Don’t worry about using keywords or special phrases, Skye is intelligent and designed to understand what you’re asking.
You could type, “What are your hours?” or give Skye a call and say, “I’d like to transfer $100 from my savings account to my checking account.”
Watch this video to see an example of how Skye works.
The power of a Wings branch, in your hands.
Wings mobile banking makes it easy to manage your money virtually anywhere, anytime. Deposit a check. Manage your debit and credit cards. Get immediate fraud alerts. Even open new accounts or apply for a loan – right from your mobile phone.