Get the help you need more quickly.
Just as you might use your fingerprint to unlock your phone, you can now use your voiceprint for identification when calling the Member Service Center.
Easy Set-Up
The next time you call Member Services, we'll help you create your voiceprint – it's as easy as talking.
Streamlined Service
Voice ID eliminates the need to enter your ID number or answer questions; simply speak to quickly verify your identity.
Safe & Secure
Your voiceprint is created from more than 100 unique physical and behavioral patterns and securely encrypted.
Why Voice ID is Secure
Your voice is as unique as your fingerprint. Wings Voice ID utilizes the industry's leading voice biometrics system, trusted by institutions worldwide, to identify you and prevent fraud.
Can't be Stolen
Your voiceprint is not a recording; it's an encrypted digital representation which can't be duplicated or used elsewhere.
Unique to You
By using your unique physical and behavioral voice patterns, Voice ID prevents fraudsters from using stolen information to access your accounts.
Securely Encrypted
Your voiceprint is encrypted and stored in a secure database with the same security protocols as credit card transactions.
Common Questions About Wings Voice ID
How do I start using Voice ID?
There's nothing specific you need to do. The next time you call Member Services at 1 (800) 692-2274, we'll create your voiceprint while we're assisting you.
How many voiceprints can be on my account?
Each member will have one voiceprint associated with their account profile. If you have a joint account (say with your spouse), you will each have your own voiceprint.
Can my voiceprint be stolen?
No, because it's not a recording. Voiceprints are a mathematical representation of the biometric and behavioral features of your voice; a series of numbers that would not allow a hacker to reconstruct your actual voice.
Will it still work if my voice changes due to a cold?
Generally, yes, the slight changes due to a cold or illness won't interfere with Voice ID. In more extreme instances, we will verify you using alternative methods until you feel better.
What if my voiceprint isn't recognized?
If for any reason we're unable to verify your identity through your voiceprint (for example, if there's background noise), we will verify you using alternative methods.
Can I opt out of Voice ID?
Voice ID is a streamlined and secure way to receive service over the phone. However, if you prefer to opt out, you can do so at any time.
Committed to protecting you against fraud.
From securing access to your account, to industry-standard system security, to proactive member education, Wings is continually working to protect you against fraud.
Fraud Alerts
With Fraud Alerts through digital banking, Wings helps equip you with the tools you need to defend against fraudulent activity and take IMMEDIATE action against fraud on your credit and debit cards.
Card Controls
Card lost or stolen? No problem. With card controls, you can turn your card off or on instantly, report lost or stolen, and even order a new one. Automated Fraud Alerts on your Visa® credit card will automatically notify you via text message or email.